Shipping policy
Shipping Policy – Twinkle Pay
Last Updated: 11 May 2026
Thank you for shopping with Twinkle Pay. This Shipping Policy explains how we process, ship, and deliver orders placed through our store.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
Please note that processing times may be longer during busy periods, promotional events, or holidays.
2. Shipping Locations
We currently ship to customers within the United Kingdom and selected international destinations.
If your country is unavailable at checkout, please contact us before placing your order.
3. Shipping Times
Estimated delivery times are:
- UK Standard Delivery: 2–5 business days
- UK Express Delivery: 1–2 business days
- International Delivery: 5–15 business days
Delivery times are estimates only and are not guaranteed.
4. Shipping Costs
Shipping costs are calculated at checkout based on:
- Delivery location
- Package size and weight
- Selected shipping method
Free shipping promotions may be offered from time to time and will be clearly stated on our website.
5. Order Tracking
Where tracking is available, customers will receive a shipping confirmation email containing tracking information once the order has been dispatched.
Please allow up to 24 hours for tracking updates to appear.
6. Customs, Duties & Taxes
For international orders, customers are responsible for any customs duties, import taxes, or additional fees charged by their local authorities.
Twinkle Pay is not responsible for delays caused by customs clearance processes.
7. Delayed or Lost Orders
While we work with trusted delivery providers, delays can occasionally occur due to factors outside our control.
If your order has not arrived within the estimated timeframe, please contact us and we will do our best to assist.
We are not responsible for delays caused by:
- Courier disruptions
- Severe weather
- Customs processing
- Incorrect delivery information provided by the customer
8. Incorrect Shipping Information
Customers are responsible for ensuring that shipping details are accurate at checkout.
If incorrect information is provided and the order has already been dispatched, we may not be able to issue a refund or replacement.
9. Damaged Deliveries
If your order arrives damaged, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the damaged item and packaging
- A description of the issue
We will review the issue and arrange a replacement or refund where appropriate.
10. Contact Us
If you have any questions regarding shipping or delivery, please contact:
Twinkle Pay
Email: TwinklePay.Co@Gmail.com